Terms and Conditions

Booking Conditions

• STANDARD Rates include luxury accommodation - all meals - soft drinks & bottled water - teas and coffees - two open vehicle safaris a day - daily walking safaris - laundry service - return transfer from the Chitwa airstrip to the lodge.
  
  
• The STANDARD RATE does not include alcoholic beverages - telephone calls - purchases from the boutique, spa treatments and air and road transfers to/from the lodge.
  
  
• The INCLUSIVE rate includes: luxury accommodation - all meals - teas & coffees - bottled water, soft drinks, local beer and spirits - Chitwa House Wine Selection - two open vehicle safaris a day - daily walking safaris - laundry service - return transfers from the Chitwa airstrip to the lodge.
  
  
• The INCLUSIVE RATE does not include purchases from the boutique, spa treatments, telephone calls and air and road transfers to/from the lodge and all premium lable alcoholic beverages.
  
  
• All airport taxes and applicable Sabi Sand entrance fees (R 330.00 cash per vehicle & R 150.00 per person) are for the clients own account. Rates are subject to change without notice.
  
  
• Accommodation for the driver/guide is ZAR 4000,00 per night non-commissionable. This includes all meals. The inclusion of game drives will depend on the occupancy status.
  
  
• Private use of safari vehicle accompanied by an expert guide is available on request and costs: ZAR 20,000 nett p/day.

The Chitwa House

• The rate for The Chitwa House is inclusive of accommodation, private meals, private game drives, local beverages, local beverages, and laundry. When booking The Chitwa House, guests are offered 4 complimentary Chitwa activities per group per stay, including the Dixie Shangaan Village Tour, Chitwa Chitwa Signature African Massage, and a walking safari with a professional Game Ranger and Tracker. The hospitality of The Chitwa House is serviced by a private butler.
  
  
• Check In Time 14h00
• Check Out Time 11h00
  
  

Cancellation Policy

• 20% of the total value of the booking is non-refundable in the event of a cancellation.
  
  
• 50% of booking value charged if cancellation is 45 to 30 days prior to arrival.
  
  
• 100% of booking value charged if cancellations is 29 days or less prior to arrival.
  
  
• All reservations, amendments or cancellations are valid only if advised and accepted in writing.
  
  

Payment Policy

• A 20% non-refundable deposit is required to confirm all direct reservations.
  
  
• The balance is required 60 days prior to arrival. Bookings made within 60 days of arrival are to be settled fully upon confirmation.
  
  
• All transfers of funds are to be made nett of any charges.
  
  
• To confirm a high season booking (23 Dec 2024 - 3 Jan 2025) a 25% non-refundable deposit is required on all bookings.
  
  
• Please note that both local and international bank charges for payments will be for your own account.
  
  

Children Policy

• Children who have not yet turned 3 by the date of arrival stay free of charge.
  
  
• Children from the age of 3 up to their 6th birthday will be charged 25%.
  
  
• Children from the age of 6 up to their 12th birthday will be charged 50%.
  
  
• Children 12 years and older sharing with adults will be charged full adult rate.
  
  
• Children under 6 will not be allowed on game drives unless parents have the sole use of the vehicle.
  
  
• Vehicle exclusivity must be pre-booked.